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Our Principles - Mission Statement and Corporate Core Values
Corporate Mission
To advance the profitable development of Windsor Life by providing a
professional service to our policyholders. The key features of this service
are:
- excellent administration that is both cost-effective and treats customers fairly,
- prompt payment of benefits, and
- sound investment returns.
Corporate Core Values
Our Customers
- We willingly serve our customers, meaning our policyholders, business partners
and each other.
- We recognise our customers' interests and treat them fairly.
- We respond to our customers’ needs in a timely, consistent and transparent
manner.
- We regard ourselves as stakeholders in the Company's business relationship with its
customers.
- We are committed to high standards of quality.
Our People
- We take responsibility for our actions.
- We encourage clear and open communication.
- We foster an enjoyable working environment that stimulates expertise and innovation.
- We provide development opportunities by nurturing a learning environment.
- We reward personal performance and its contribution to company performance.
Our Business
- We demand the highest professional and ethical standards in all our business
dealings.
- At no time shall integrity be compromised.
- We recognise our social and economic obligations to the community.
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