Windsor Life Assurance
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Help us to help you

picture of Windsor Life Employee

For us to provide you with an efficient service, then please give your policy number. If you do not have your policy number we will need your:

  • NAME
  • DATE OF BIRTH
  • FIRST LINE OF YOUR ADDRESS & POSTCODE

If you are contacting us because of a letter you have recently received from us please quote:

  • The REFERENCE NUMBER (found at the top left-hand corner of the letter)
  • The BILLING REFERENCE NUMBER if a premium related query (B00000000).

You will also be asked some security questions so we may check your identity. Checking identity is an important way of fighting money laundering and other criminal activities. For further detail please refer to the Financial Services Authority (FSA) Factsheet:
Adobe Acrobat Just the facts about proving your identity.

Evidence we need if a third-party is working on your behalf
Under the Data Protection Act, Windsor Life is committed to ensure that client personal data is not given out to a third-party without the client's written authority.

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If you would like us to supply information about you and your policy to a third-party, we need you to send us a Letter of Authority. This should include the following policyholder information:

  • names in full, such as, Mr Michael John Smith
  • date of birth
  • address
  • policy number, and the following information of the person or company authorised as your representative:
  • name of an individual or company
  • correspondence address.

How to tell us if you change your name or address
If you are moving within the United Kingdom, we can update your address over the telephone. You can telephone us on 0870 887 3333 and we will ask you a few security questions to enable us to accept your instructions.

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If your new address is outside of United Kingdom, we must have your instructions in writing, quoting your policy number(s) and signed by all policyholders. Please click here to read some additional notes if this applies to you.

Advisers
If you are an adviser wishing to check the status of your agency account, please quote your Agent Reference. This can be found on your latest commission statement.

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