Windsor Life - Complaints publication report


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Complaints data

We know how important it is that customer issues are resolved as quickly as possible. All financial institutions now publish complaint details, to allow you to compare the performance of different companies when dealing with complaints.

Firm name: Windsor Life Assurance Company Limited

Other firms included in this report (if any): None

Period covered in this report: 1 January 2011 – 30 June 2011

Brands/trading names covered: Windsor Life Assurance Company Limited

	Number of complaints opened	Number of complaints closed*	Complaints closed within 8 weeks (%)	Closed complaints upheld by firm (%)
Banking	N/A	N/A	N/A	N/A
Home Finance	5	10	90%	40%
General Insurance and pure protection	75	101	98%	50%
Decumulation, life and pensions	1449	1385	98%	62%
Investments	61	63	97%	67%

* May include complaints opened in previous periods.

To put these figures into context, Windsor Life received 1.3 complaints per 1,000 policyholders for the reported period.