Windsor Life - How to complain


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How to complain

We make every effort to get things right first time, but we know that sometimes mistakes happen.

Our team of specialist complaint handlers are dedicated to understanding your problem, and are given the tools to put things right as quickly as possible.

To raise your complaint call us on 0800 073 1777, 9am to 5pm Monday to Friday, excluding bank holidays. Or write to us at:

Complaints Department
Windsor Life Assurance
Windsor House
Ironmasters Way
Telford
TF3 4NB

What we need….

So we can investigate your complaint, we’ll need to know the following:

your name, address and telephone number;
your policy number;
an explanation of what went wrong; and
how you would like us to put it right.

Please make sure these are included in your letter or are available when calling us.

We are committed to….

Reviewing your case on its own merits
Conducting a fair and thorough investigation into your case
Communicating our decision clearly

For more information about our complaints procedure please click here.

If you would like to know more about the number of complaints we receive, and how quickly we resolve them, please click here.