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Our Service Charter
As part of your contract with us, we commit to provide the following
services:
Keeping you informed
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Annual
statements - giving you important information on your policy, including
its position and current value. |
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Automatic
reviews - giving you information on how your policy is doing, together
with different choices, as appropriate, on how to maintain your
policy's valuable benefits. |
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A fund information service - giving you the opportunity to check on
your fund's performance. |
Answering your questions
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A dedicated helpline - giving you access to qualified and friendly
staff, offering a comprehensive service on all aspects of your
policy. We can help you with any questions you may have, such as
providing quotations, or information on amending the policy. |
Publishing information
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A
dedicated Website - if you feel more comfortable using this medium,
it gives you a wealth of information about the Company and how
we can help you. You can also contact us by e-mail. |
For some information requests we may charge a fee to cover our costs of £25 for each request for each policy. We may apply this where the same information or service is requested repeatedly within a 12 month period or where multiple requests are made for several policyholders (advisers).
 Please click here to download a copy of our service charter. (63kb)
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