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Our Service Charter

As part of your contract with us, we commit to provide the following services:

Keeping you informed

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Annual statements - giving you important information on your policy, including its position and current value.

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Automatic reviews - giving you information on how your policy is doing, together with different choices, as appropriate, on how to maintain your policy's valuable benefits.

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A fund information service - giving you the opportunity to check on your fund's performance.

Answering your questions

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A dedicated helpline - giving you access to qualified and friendly staff, offering a comprehensive service on all aspects of your policy. We can help you with any questions you may have, such as providing quotations, or information on amending the policy.

Publishing information

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A dedicated Website - if you feel more comfortable using this medium, it gives you a wealth of information about the Company and how we can help you. You can also contact us by e-mail.

For some information requests we may charge a fee to cover our costs of £25 for each request for each policy. We may apply this where the same information or service is requested repeatedly within a 12 month period or where multiple requests are made for several policyholders (advisers).

Adobe Acrobat symbolPlease click here to download a copy of our service charter. (63kb)

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